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I had a very bad experience with another Kia dealer, who agreed to a deal over the internet for a new Sorento, then after I drove 90 minutes to buy the car, that other dealer reneged on the deal. I complained to the area manager, and he directed me to Fred Anderson Kia. They essentially made good on the other guy's deal, and did so with a smile. Couldn't have been treated better. I've also had one problem with the Sirius satellite radio (a Sirius issue, not a Kia issue), and Fred Anderson Kia has worked very well to try to address the issue (replaced the radio and antenna). All in all, probably the best car-buying experience I've ever had.